IT Support
Why would you pay for an incomplete solution? At Redtree, our passion is to provide all the benefits of having an in-house IT department, the tools and software needed as well as an RTO (Redtree Technology Officer) who will watch over your business.
You no longer have to worry about unexpected costs, all of the solutions your business should have to allow it to excel are included in your monthly package.
Deciding to use a managed service allows you to concentrate on your company, while we will do everything needed to protect and secure your assets.
1
Managed IT Support
One monthly cost and bags of service. Our Cardiff based IT support will allow you to easily budget, even if staff levels change. All of your IT standards are included from Antivirus to Data Backup, Web and email Filtering. Add into this vendor management and consultancy for the pinnacle of technology solutions.
Redtree want to make IT as simple as possible for you while providing a service that exactly meets your needs. Take the first step and talk to us about our packages and options.
2
Office 365
Office 365 is the backbone for over one million businesses worldwide. It’s not only the office tools that your staff have become so used to, word, excel and outlook. It’s also a suite of productivity and collaboration tools that will take your business to the next level.
Great productivity tools, used in the right way can increase productivity in your business. Users can now easily find the data they need, communicate and collaborate more effectively, freeing up time to get more done. The less time your team spends on administration, the more time they can spend on innovation.
At Redtree we understand that, unlike large corporations, for an SME every cost adds up and can have an impact on your business. So we have rolled Office 365 Business Premium into our packages. This means that we can help you to use all the tools available to grow your business to its full potential.
3
Cloud Backup
Why trust cloud vendors to protect your data, especially when their terms say the won’t. We backup your cloud data daily, including Files, Emails, and Teams Conversations. Knowing everything is protected should be a must for a growing business, how else could you sleep at night.
4
Consultancy
With over 1,500 end users supported, our consultants have seen everything, from bespoke clocking in systems to unified comms and cloud migrations. Our experienced IT engineers have the answers and if they don’t we know a company who does.
5
Digital Transformation
Digital Transformation could mean a lot of different things to different people. Your digital transformation is a personal journey that we have the experience to guide you through. Migrating from physical servers to the cloud, simplifying structure or defining policies, we will guide you through at your pace.
6
Helpdesk Support System
When you need help Redtree are there for you, real people on the end of a phone along with a ticketing system you can access yourself to see all ongoing and completed solutions. We pride ourselves on customer service and communication, keeping you the client informed throughout the support journey and what’s even better, our average resolution time is under an hour (that’s faster than most of our competitors start a ticket).
7
Site Visits
If you are on any of our support packages, site visits are included. We will when needed, drop everything and send an engineer out to ensure you and your team can continue working. Even better is that with most of our support options, site visits are unlimited at no extra cost. At Redtree we want to make it as easy as possible for you to get the support you need with no surprise invoices.
8
Server Management
As much as things are moving cloud-based, there is still a need to have on-premise servers. From supply and installation to management, protection and support, Redtree have it covered. Virtualization with Hyper-V or bear-metal solutions our engineers will ensure you are ready for whatever is needed.
9
Regular Reviews
If you had an internal IT team, you would expect to meet with them and discuss the business, technology landscape, ideas and concepts that would drive growth. Redtree give you this through regular reviews, video calls and face to face meeting. You decide how often these should happen and we sit as part of your team, with your business success at the heart of everything.
10
Vendor Management
You may have other suppliers for example, back-office systems or photocopier providers. We will manage those companies for you. You will no longer have to me the middleman between organisations, we will take that hassle away from you as part of our vendor management solution. One point of contact whatever the situation.
