Streamline Your Communications
April 7th 2022
By Matthew Phillips
Here at Redtree’s HQ in Cardiff, we have streamlined our communications. Microsoft Teams is not only our messaging, screen sharing, file sharing and video conferencing tool of choice but it has also replaced our desk phones. That’s right: no dusty bit of plastic using up desk space.
Our voice system can now be accessed from desktops, laptops and mobile phones anywhere it’s needed. This is unified communications working at a fraction of the cost of a traditional phone system. It’s an all-in-one platform that that unifies phone, video, screen sharing, chat, and file management into a single space.
Microsoft teams is a cloud based platform, so it’s as easy to access from a client’s site in London as it is in our Cardiff head Office.
Here are five reasons why should you consider moving your team to a unified platform:
5 Reasons why you should move your team to a unified platform
Become more mobile – Wherever you are in the world, you can stay connected to your customers and your team. Enjoying a pint of Brains SA in Cardiff or working on site in the centre of London. The experience is the same: easy access to the communication tools you need, exactly when you need them
A single application – Multiple tools can be difficult to keep up with, so by using Microsoft Teams you can now use one tool and switch communication methods as you need. You’re in control.
Voice and video conferencing – Conferencing tools no longer need to be in a room of their own. Now, your conferencing facility can be in the palm of your hand. You can easily reach clients, customers, and colleagues in different locations via voice or video.
FAX support – Some organisations still require FAX support. You can now have those FAX messages delivered to your PC or mobile phone as a mail attachment, wherever you are.
Visibility – Easily see each-others status. No more guessing if Davie is available to take a call, at a glance you can see if somebody is online (Active), busy (Do Not Disturb), or away (Out of the Office).
Those are some of the reasons, but what are the benefits of moving to a unified platform?
Lower costs
Traditional phone systems have all sorts of costs attached, from capital outlay to support and maintenance that can significantly impact your IT budget.
On the other hand, a unified option is internet based so costs are significantly reduced as a result of little or no hardware costs. Also, you have a ‘Voice over Internet Protocol’ (VoIP) instead of the traditional copper line to your business.
Higher Productivity
Having access to your communications tool and data quickly and easily will boost your teams workflow and remove obstacles. Productivity will improve thanks to tasks such as:
- File sharing in a more productive way than mailing files back and forth.
- Access to telecoms from any location.
- Voicemails and Faxes direct to email, so available from anywhere.
- Quick and easy video meetings.
These functions will allow your teams to get more done quicker, and with less interruptions.
Better customer service
Customer communication can make or break a small business. With Unified communications, your team can provide amazing customer service much easier regardless of location. Having everything available in one location allows this; all from any device.
Remote working
Covid-19 shocked the world into working from home and we appear to have embraced it. There are plenty of benefits to this scenario when it’s done properly.
But we need to ensure employees have all the tools they need and that those tools are secure. Unified communications allows this. All your team needs is a stable internet connection and they are good to go. They will easily have all the network features of the office, from the comfort of their own home.
The power of unified communications
Give your team the tools that allow them to do a great job while keeping your systems and data secure.
When the world started working from home, many organisations did whatever they could to keep running. Some of this inevitably ended up being a cobbled together approach to communications and data. If you haven’t already, moving to a unified communications solution will secure and enhance your working environment, boosting customer experience and making your team more efficient.
Unified communications will let you and your team make calls, host conferences, send emails, receive faxes, and chat from a single, unified space, making your job (and life) easier.
If you’d like to learn more about implementing unified communications in your organisation, we would love to help, why not book a 15-minute chat to dig a bit deeper.